Harmony Nails Reading: A Review of a Frustrating Experience

As a regular customer at Harmony Nails Reading, I was left feeling disappointed and frustrated with my recent visit. Despite having booked an appointment in advance, I was told that the technician I had requested would not be available until closer to my scheduled time. While I understand that mistakes can happen, it's the lack of communication and accountability that has led me to write this review.

My experience began with a nail injury that took weeks to heal and grow out. The technician who caused the damage was Angela, who I had previously trusted with my nails. However, on this occasion, she was unavailable, and another technician did my nails instead. Unfortunately, they were filed down too thin, leaving them red and splotchy underneath.

To make matters worse, when I spoke to management about the issue, the technician in question argued that she had done nothing wrong. It's unacceptable that an employee would not take responsibility for their actions and defend themselves instead of apologizing and making it right.

As a customer, I expect a certain level of care and attention to detail from the salon I visit. Unfortunately, Harmony Nails Reading has failed to meet these expectations on multiple occasions. The lack of accountability and poor communication have led me to seek alternative services elsewhere.

In conclusion, while Harmony Nails Reading may offer a variety of services, their inability to provide good customer service and take responsibility for mistakes has lost them a loyal customer. I would caution others to exercise caution when booking an appointment with this salon, as the risk of injury or poor service is high.

Harmony nails reading